FAQs

FAQs

Your Questions Answered

Your Questions Answered

Here are some things that we get asked a lot. If what you’re looking for isn’t on this list, reach out to us! We’re more than happy to answer your questions.

Topics

Topics

What’s it like to work with Terrestrial?

We cultivate working relationships that are collaborative, friendly, and results focused. We start each project by asking you questions. A lot of questions. Then we start researching and coming up with a game plan that navigates the unique hurdles of your field and allows us to fully realize your goals. Ultimately, we believe working with Terrestrial should be an experience you enjoy that delivers results you love.

I’ve never worked with an agency. How do I pick the right one?

If your needs are more complex than just needing someone to do some work for you (contractor) or make you a video (studio), then an agency is a good choice. Given the more involved nature of that working relationship, we recommend choosing one that is collaborative and easy to work with. Be sure to ask lots of questions and make sure their strengths align with your project goals. Most importantly their ideas should excite you. If what they’re proposing doesn’t get you excited about the possibilities of your business or product’s future, then they’re not worth your time. You deserve an agency that works closely with you to navigate an ever-changing landscape to find new ways to thrive.

What’s unique about Terrestrial?

We’re a full-service creative agency built to handle all of your project needs. Our services are structured around a model of “Build, Create, Grow.” This means we research and strategize to get your project off the ground, work to create meaningful content with purpose (check out our showreel), and have the tools to grow your business and ensure your product finds its audience. We build value for our clients’ brands by creating fresh, innovative products to the highest standards of quality. We obsess over the little things because we believe people appreciate an experience that’s lovingly created and thoughtfully crafted. Ultimately, those are the experiences that make our work stand apart and help our clients move a step ahead.

Where are you located and do you only work with regional clients?

We’re based in Washington, D.C. and work with local, national, and international clients to help them innovate and thrive. Wherever you are, don’t be shy! Contact us and let’s see if Terrestrial is a good fit for your project needs.

Are you hiring?

We’re always looking to work with new people. Check out our Careers page for more information about what we’re looking for and how to get in touch. If your skillset isn't listed, contact us anyway! We’re open to thinking of creative ways to incorporate talented people.

How much do you charge?

It depends on what you’re looking for and the scope of work involved. The good thing about working with a full-service creative agency like ours is that your project will have a team catered precisely to its needs. We work within a wide range of budget sizes so feel free to contact us, share your project needs, and we’ll see if we’re a good fit. No matter the scope of the project, we’ll quote for work that meets our high standards of quality and excellence.   

What’s your payment structure?

It can vary depending on the project but typically we request half up front and the other half midway through the project. We don’t request a penny, however, until you know exactly what you’re getting. Before any money is exchanged, we’ll give you a full list of services and deliverables with a detailed timeline that has all the important milestones, check-ins, and review phases built in.

How long will it take to finish the project?

Again, it depends on the project but we’ll give you a detailed timeline before we start so you’ll know exactly what to expect. If you’re pressed for time, we offer rush packages as well. We do our best to serve your needs but if our schedule doesn’t align with your timeline, we’d be happy to recommend another company to help you out.

Is there anything you don’t offer?

Ok obviously we don’t do everything. For instance if you’re looking for some killer falafel, no we don’t offer that, but we can recommend some great options! But if you’re looking for something in the creative realm – from branding to content creation to growth options to social media to you name it – yes, we do that. And we do it well.

What types of industries do you work with?

We don’t specialize in any specific industry; we specialize in solving problems. We pride ourselves on our talented team of artists, inventors, marketers, developers, designers, filmmakers, content creators, project managers, and tech experts with backgrounds in a variety of industries. This allows us to see the big picture on every project and approach each challenge holistically.

Do you offer a-la-carte services?

Yes. We’re built to handle all of your project needs which means we can also handle any of your project needs. Reach out, let us know what you’re looking for, and let’s see if we’re a good fit.

We have our own creative directors, marketing directors, etc. who need to be involved in decision making. Would that be a problem?

Not at all! You, the client, are always in the driver’s seat. We’re accustomed to working with various leaders and decision makers on our projects and we pride ourselves on our collaborative company culture built around clear and open communication. Tell us about your project, who your main point person is, and we’ll reach out to see if we’re a good fit.

What do I need to prepare for our consultation?

Be prepared to share, to answer questions, and to ask questions. First, we’ll want to hear everything you want us to know about your project. We’ll also have lots of questions for you. Stakeholders? Goals? Product? Requirements? Target audience? Budget? We’ll want to know everything we can before we get started so that our subsequent research and strategizing are built around your goals and needs. Finally, we’ll be prepared to answer any of your questions to make sure you’re informed and comfortable with our processes.

I’m interested in working with you. What should I do next?

If you have an idea or project you want to get started on, all you need to do is contact us. If we feel we could be a good fit, we’ll reach out to set up a consultation.

Let's be friends

Let's be friends